FAQ

We specialize in premium hair extensions including Seamless extensions that disappear naturally into your hairline, Halo® technology for instant volume, Classic extensions, Ponytails, Buns, and specialized solutions for Thinning Hair Fill Ins. We also offer convenient Volume Bundles for complete hair transformations.

Our product range caters to different needs: Seamless extensions blend naturally for everyday wear, Halo® provides instant volume without damage, while our Thinning Hair Fill Ins collection addresses specific hair concerns. Consider your desired look, hair type, and lifestyle when selecting.

Yes! In addition to our premium hair extensions, we offer a complete Hair Care line and professional Hair Tools to maintain and style your extensions for long-lasting beauty.

We provide two reliable shipping methods:
• Standard Shipping ($12.95): Via DHL or FedEx with full tracking, delivered in 10-15 business days after shipping
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipping
All orders take 1-2 business days for processing and quality inspection.

We proudly serve customers worldwide, delivering to most regions globally. We only exclude some remote areas where reliable delivery cannot be guaranteed. Our global reach combines with personalized care for every customer.

Each order receives our signature attention to detail during the 1-2 business day processing period. Our team carefully inspects and packages your hair extensions, tools, or care products to ensure they arrive in perfect condition, ready to transform your look.

Yes! Both our Standard Shipping (DHL/FedEx) and Free Shipping (EMS) options provide tracking capabilities so you can monitor your delivery every step of the way.

We accept returns within 15 days of receipt. Items must be in original condition with all tags attached. Please contact our customer service team at [email protected] to initiate a return process.

We take great care in inspecting every order before shipment. However, if you receive a damaged or incorrect item, please contact us immediately at [email protected] with your order details and photos of the issue. We’ll resolve it promptly.

To make your shopping experience convenient, we accept: Visa, MasterCard, JCB, and PayPal. All payments are processed securely through encrypted channels.

Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial data is never stored on our servers.

While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy faster checkout on future purchases.

Our dedicated customer service team is here to help with any questions or concerns. Email us at [email protected] and experience the personalized service that sets us apart. We typically respond within 24 hours.

Our customer service team operates during standard business hours, but you can email us at any time at [email protected] and we’ll respond as quickly as possible.