At Hair Extensions Shop, we’re committed to your complete satisfaction, just as we are with crafting our premium hair extensions. We understand that sometimes a product might not meet your expectations, and we’re here to make the return process as seamless as our bestselling extensions.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to ensure your new hair extensions integrate perfectly with your styling routine.
Condition Requirements
To be eligible for return or exchange, items must be:
- In original, undamaged packaging
- Unused and in resalable condition
- All original tags and labels attached
- Free of any styling product residue
Non-Returnable Items
Please Note: For health and safety reasons, the following items cannot be returned or exchanged:
- Hair Care products (once opened or used)
- Hair Tools that show signs of use
- Any products with broken seals or compromised packaging
Return Process
Follow these simple steps to initiate your return or exchange:
- Contact Us: Email us at [email protected] within 15 days of receiving your order
- Complete Return Form: Fill out the form below and include it with your return package
- Package Securely: Include all original items and packaging
- Ship to Address: Send your return to:
1367 East Avenue, Mesa, US 85205
Refund Information
Once we receive and inspect your return:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- Return Shipping: Customers are responsible for return shipping costs
Exchange Process
Want to exchange for a different style? We make it easy:
- Follow the same return process above
- Clearly indicate the product you’d like to exchange for
- We’ll ship your new item once we process your return
- Any price differences will be refunded or charged accordingly
Return Request Form Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Body Template:
Dear Hair Extensions Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Product(s) to Return: [Product Names]
Reason for Return: [Please specify reason]
For exchanges, I would like to exchange for: [Product Name and Details]
I confirm that the items are in original condition and packaging.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Damaged or Incorrect Items
If you receive a damaged item or incorrect product, please contact us immediately at [email protected]. We’ll arrange for a replacement at no additional cost to you, including prepaid return shipping.
Need Help?
Our customer service team is here to assist you with any questions about returns or exchanges. Contact us at:
Email: [email protected]
Address: 1367 East Avenue, Mesa, US 85205
Response Time: Within 24 hours during business hours
We strive to make every aspect of your Hair Extensions Shop experience exceptional – from our premium Halo® technology to our seamless return process. Thank you for trusting us with your hair transformation journey.