Shipping Information

At Hair Extensions Shop, we understand that you’re excited to receive your premium hair extensions. We strive to process and ship your order as quickly as possible while ensuring the highest quality standards.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking: Full tracking information provided
  • Insurance: Included for all shipments

Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Tracking: Basic tracking information provided

Please Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide, excluding some Asian countries and remote areas.

Returns & Exchanges Policy

We’re committed to your complete satisfaction with our premium hair extensions. If you’re not entirely happy with your purchase, we’re here to help with a return process as seamless as our bestselling extensions.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to ensure your new hair extensions integrate perfectly with your styling routine.

Condition Requirements

To be eligible for return or exchange, items must be:

  • In original, undamaged packaging
  • Unused and in resalable condition
  • All original tags and labels attached
  • Free of any styling product residue
  • No signs of wear or use

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged once opened or used:

  • Hair Care products (shampoos, conditioners, treatments)
  • Hair Tools that show any signs of use
  • Any products with broken seals or compromised packaging
  • Items from the following collections: Hair Care, Hair Tools

Return Process – Step by Step

Follow these simple steps to initiate your return or exchange:

Step 1: Contact Us

Email us at [email protected] within 15 days of receiving your order. Use our Return Request Form template below.

Step 2: Complete Return Form

Fill out the form below and include it with your return package.

Step 3: Package Securely

Include all original items, packaging, tags, and labels. Package securely to prevent damage during transit.

Step 4: Ship to Address

Send your return to our fulfillment center:

Hair Extensions Shop
1367 East Avenue
Mesa, US 85205

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Return Shipping: Customers are responsible for return shipping costs

Exchange Process

Want to exchange for a different style? We make it easy:

  • Follow the same return process above
  • Clearly indicate the product you’d like to exchange for
  • We’ll ship your new item once we process your return
  • Any price differences will be refunded or charged accordingly

Return Request Form Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Body Template:

Dear Hair Extensions Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date of Order]
Product(s) to Return: [Product Names]
Reason for Return: [Please specify reason]
For exchanges, I would like to exchange for: [Product Name and Details]

I confirm that the items are in original condition and packaging.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately at [email protected]. We’ll arrange for a replacement at no additional cost to you, including prepaid return shipping.

Need Help?

Our customer service team is here to assist you with any questions about shipping, returns, or exchanges.

Email: [email protected]

Address: 1367 East Avenue, Mesa, US 85205

Response Time: Within 24 hours during business hours

We strive to make every aspect of your Hair Extensions Shop experience exceptional – from our premium Halo® technology and seamless extensions to our straightforward shipping and return processes.

Thank you for trusting us with your hair transformation journey. We’re honored to be part of helping you achieve the beautiful, confident look you deserve.