Term and Conditions

Last Updated: [Current Date]

Welcome to Hair Extensions Shop! These Terms and Conditions govern your use of our website and purchases of our premium hair extensions and related products. By accessing our site and making purchases, you agree to these terms.

1. Our Commitment to You

At Hair Extensions Shop, we’re dedicated to providing exceptional hair transformation experiences through our premium products and outstanding customer service. We believe in transparency, quality, and your complete satisfaction.

2. Product Information

Product Quality & Description

We take pride in offering premium quality hair extensions. All products are carefully selected and manufactured to meet our high standards. While we strive for accurate product descriptions and images, slight variations may occur due to monitor settings and individual hair characteristics.

3. Ordering & Payment

Order Process

• Orders are processed within 1-2 business days after payment confirmation
• Weekend and holiday orders are processed the next business day
• You will receive order confirmation and shipping notifications via email

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Pricing & Currency

All prices are listed in US dollars. We reserve the right to adjust prices due to market conditions, though orders already placed will be honored at the price quoted at time of purchase.

4. Shipping Policy

Shipping Areas

We ship worldwide, excluding certain Asian countries and remote areas. Delivery times are estimates and may vary based on location and customs processing.

Customer Responsibilities

• Provide accurate shipping address information
• Be available to receive packages or make arrangements
• Pay any applicable customs duties or taxes in your country
• Inspect packages upon delivery for visible damage

5. Returns & Exchanges

Return Timeframe

We accept returns and exchanges within 15 days from the date you receive your items.

Return Conditions

To be eligible for return or exchange, items must be:

• In original, undamaged packaging
• Unused and in resalable condition
• All original tags and labels attached
• Free of any styling product residue
• No signs of wear or use

Non-Returnable Items

For health and safety reasons, the following cannot be returned once opened or used:

• Hair Care products (shampoos, conditioners, treatments)
• Hair Tools showing signs of use
• Products with broken seals or compromised packaging
• Items from Hair Care and Hair Tools collections

Return Process

1. Contact us at [email protected] within 15 days
2. Complete and include the Return Request Form
3. Package items securely with all original components
4. Ship to: Hair Extensions Shop, 1367 East Avenue, Mesa, US 85205

Refund Information

• Processing time: 3-5 business days after we receive your return
• Refunds issued to original payment method
• Original shipping fees are non-refundable
• Customers responsible for return shipping costs

6. Customer Responsibilities

Account Security

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

Proper Use

You agree to use our website and products for lawful purposes only and in accordance with these terms.

Product Care

Follow all care instructions provided with your hair extensions to maintain quality and longevity.

Accurate Information

Provide accurate and complete information when placing orders and creating accounts.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and product designs, is the property of Hair Extensions Shop and protected by intellectual property laws. Our Halo® technology and branding are proprietary.

You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks or branding without authorization
• Reverse engineer or attempt to replicate our proprietary products

8. Limitation of Liability

Product Liability

Hair Extensions Shop’s liability for any claims related to our products is limited to the purchase price of the product. We are not liable for:

• Individual allergic reactions or sensitivities
• Improper application or styling resulting in damage
• Failure to follow care instructions
• Normal wear and tear of products

Website Use

We strive to maintain accurate website information but are not liable for:

• Temporary website unavailability
• Minor inaccuracies in product descriptions or pricing
• Third-party actions affecting website performance

Maximum Liability

Our total liability to you for any claims shall not exceed the total amount you paid for products in the six months preceding the claim.

9. Privacy & Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy details how we collect, use, and safeguard your data.

By using our site, you consent to:

• Collection of necessary information for order processing
• Use of cookies to enhance your shopping experience
• Communication regarding your orders and our services

10. Changes to Terms

We may update these Terms and Conditions periodically to reflect changes in our practices, products, or legal requirements. Continued use of our website after changes constitutes acceptance of the modified terms.

11. Governing Law

These Terms and Conditions are governed by the laws of the United States and the state of Arizona. Any disputes shall be resolved in the courts of Mesa, Arizona.

Thank you for choosing Hair Extensions Shop for your hair transformation journey. We’re honored to help you achieve the beautiful, confident look you deserve.